Service
Tour Pro recall notification
We have identified an issue on the Tour Pro trolling motor that may cause unintended behavior while in Anchor mode. This could cause the user to lose temporary control of the boat heading or position. We have determined that the motor should be inspected by a dealer, and in the meantime, should not be used in Anchor mode. All other functionality of the motor is not affected, and the motor may be used in all other modes.
We are in the process of developing a permanent remedy for this issue, which will be available at no cost to you in the near future. Until a remedy is available, we advise that you do not utilize the Anchor feature of your Tour Pro trolling motor. All other functionality of the motor is unaffected, and the motor may be used in all other modes.
We plan to provide multiple options for updating the motor through a simple process or an update will be provided by an authorized MotorGuide dealer. All registered Tour Pro owners will be notified as soon as these options become available.
When should I hear from you?
All consumers with registered motors with impacted serial numbers will be notified of this recall via letter, as early as September 3. Additional information will be sent via letter as updates are available.
What if I haven’t received a letter?
Please ensure you have registered your trolling motor HERE. If you are impacted by this recall, you will be notified via a letter automatically after registration.
Where do I find my serial number?
When using your Tour Series foot pedal, press the heel into the fully down position. There will be a sticker under the toe with your serial number printed on it. Your serial number is also found on the outside of the trolling motor box and on the included registration card.
You can reference the dealer locator HERE. If you feel better service would be provided at a another location, we do offer the option to mail your motor into an authorized service center of your choosing (postage prepaid and insured), and MotorGuide will cover the return shipping back to your location. (A note describing the nature of the problem, a copy of the receipt/registration verification/or proof of purchase, and your contact address and information is required.)
We anticipate control boards will be available to order by your local authorized service center in 4-6 weeks. We plan to have more options available and will notify all registered owners with any updates.
MotorGuide does offer a 30 day Warranty Return Policy. Please follow the outline of the policy HERE.